Interpersonal Effectiveness Video
When the objective is most important use DEAR MAN.
When the relationship is most important add GIVE:
Be gentle
Act Interested
Validate
Use an Easy Manner
When your self respect is on the line use FAST:
be Fair
do not Apologize
Stick to your values
be Truthful
see page 123-128 in the Skills Training Manual for Treating Borderline Personality Disorder